2026 Risk Management Programs
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WebinarLEGAL ISSUES: Malpractice Prevention from the waiting room to the operating room
Presented by Armstrong, Donohue, Ceppos, Vaughan and Rhoades
This 2-hour interactive course equips healthcare professionals with practical strategies to minimize malpractice risks in high-stakes practice and surgical environments. Participants will explore real-world scenarios involving operating room (OR) conundrums, such as unexpected intraoperative complications; managing belligerent pre-op patients who resist protocols; handling consent for patients with limited decision-making capacity; and safely administering and monitoring pain medications like opioids to prevent adverse events. Through case studies, role-playing, and evidence-based guidelines, attendees will learn to enhance documentation, communication, and decision-making to protect patients and reduce liability exposure.
Objectives
- Identify common OR conundrums (e.g., equipment failures or team miscommunications) and apply risk mitigation techniques, such as standardized checklists and escalation protocols, to prevent malpractice claims.
- Develop de-escalation strategies for belligerent pre-op patients, including legal documentation of refusals and alternative care pathways, to ensure compliance and safety.
- Navigate consent challenges for patients with limited capacity, utilizing surrogate decision-makers, capacity assessments, and emergency doctrines while adhering to ethical and legal standards.
- Implement best practices for managing opioid administration in perioperative settings, including monitoring for respiratory depression, tapering protocols, and interdisciplinary coordination to avoid addiction-related or overdose liabilities.
PRACTICE EXCELLENCE - WEBINAR SERIES (Office Staff – Not for RM Premium Credit)
Presented by Kem Tolliver, BS, CMPE, CPC, CMOM
Like last year’s program, this year will feature a “series” of programs that address the different topics pertinent to the needs of Practice Managers. Each webinar will be from 12 pm to 1 pm.
Please note that this course is for office staff only and physicians who attend will not receive CMEs and will not receive the Risk Management premium credit.
Objectives
- CMS Final Rule for 2025
- Top 10 Compliance Vulnerabilities (cyber, spamming, fraud)
- Avoiding HR Risks
Protecting Your Practice: Pre-Lawsuit Strategies for Pediatric Malpractice
Presented by German Rodriguez and Stephen Hirsch, MD
This 2-hour lecture equips pediatricians with tools to reduce malpractice risks when adverse outcomes occur despite standard care. It reviews 2015-2025 pediatric lawsuit trends (e.g., 3.1% of pediatricians sued annually vs. 7.4% of all physicians), MedMutual data on cases, and factors like poor communication or documentation that drive claims. The course introduces MedMutual’s Witness Assistance Coverage (up to $10,000) for subpoenas or patient inquiries. Using 2-3 vignettes of delayed diagnoses, participants practice empathetic, legally sound responses to families, guided by “I’m sorry” laws, with audience discussion on optimal reply methods (phone, portal, or written).
Objectives
- Outline 2015-2025 pediatric malpractice trends and MedMutual case data to understand risk factors.
- Identify factors increasing lawsuit risk (e.g., communication gaps) and protective measures (e.g., full recovery).
- Explain MedMutual’s Witness Assistance Coverage for subpoenas or patient complaint responses.
- Craft empathetic, legally sound responses to family concerns using “I’m sorry” laws.
- Practice responses to delayed diagnosis scenarios through vignettes, with audience input on effective communication.
Clear Vision, Low Risk: Mastering Ophthalmology Malpractice Challenges
Presented by Dr. Sonny Goel and April Hitzelberger, Esq.
This 2-hour interactive course is designed for ophthalmologists and eye care professionals seeking to enhance their malpractice risk management strategies. Participants will explore best practices for serving as an effective expert witness while maintaining professional integrity and avoiding undue criticism of peers. The curriculum also covers critical legal obligations related to motor vehicle accident (MVA) reporting, as well as evidence-based approaches to determining the need for treatment and follow-up in age-related macular degeneration (AMD) cases. Through analysis of real-world closed claim studies, attendees will gain practical insights into common pitfalls, ethical dilemmas, and proactive measures to mitigate litigation risks in clinical practice.
Objectives
- Demonstrate strategies for providing balanced, effective expert testimony in malpractice cases without compromising collegial relationships or ethical standards.
- Explain ophthalmologists' legal and ethical obligations for reporting visual impairments in the context of motor vehicle accidents (MVAs), including state-specific requirements and documentation best practices.
- Apply clinical guidelines to assess the necessity of treatment and follow-up for patients with age-related macular degeneration (AMD), incorporating risk stratification and patient-centered decision-making.
- Analyze closed claim studies from ophthalmology malpractice cases to identify recurring themes, root causes of errors, and actionable steps to prevent similar incidents in their own practice.
- Integrate risk management principles into daily clinical workflows to reduce exposure to malpractice claims while upholding high standards of patient care.
Navigating Board of Medicine Complaints: Risk Management Strategies for OB/GYNs and Surgeons
Presented by John T. Sly, Esq. and Steven Berlin, MD
This specialized risk management course is designed for obstetricians, gynecologists, and surgeons to equip them with practical tools for preventing and handling medical board complaints. Drawing from real-world insights shared in a mock vignette interview between John T. Sly, Esq., an expert in defending physicians, and Dr. Steven Berlin, who has successfully navigated multiple board defenses, the course uses anonymized case studies from closed MedGuard and board complaints rather than malpractice litigation. Participants will explore the full lifecycle of a board complaint—from initial triggers to resolution—focusing on proactive prevention measures and effective strategies during the investigative process to minimize stress, protect professional reputations, and improve outcomes.
Objectives
- Understand the typical lifecycle of a medical board complaint, including common triggers specific to OB/GYN and surgical practices.
- Identify key risk factors and implement preventive strategies to reduce the likelihood of complaints arising from patient interactions, documentation, or procedural issues.
- Learn best practices for responding to complaints during the process, such as gathering evidence, communicating with boards, and leveraging expert defenses.
- Analyze real-world case studies from closed MedGuard and board complaints to apply lessons learned to personal practice scenarios.
- Develop skills to make the complaint process more manageable, including self-advocacy techniques and collaboration with defense experts like Mr. Sly and Dr. Berlin.
Modern Medicine, Modern Risks: What Primary Care Physicians Need to Know
Presented by Daniel Kohn, MD and Andrew Marter, Esq.
This case‑based educational activity is designed to reduce malpractice risk in primary care by strengthening provider documentation practices and improving communication with patients and clinical colleagues. The content is informed by a recent closed‑claim study reviewing malpractice claims from 2018 to the present, highlighting common drivers of claims such as communication failures, incomplete or delayed documentation, inadequate informed consent, breakdowns in follow‑up, and poor coordination of care. Through real‑world claim scenarios, participants will examine practical strategies for creating accurate, timely, and defensible medical records, conducting effective patient and interprofessional communication, and clarifying EMTALA boundaries as they relate to outpatient practice.
Objectives
- Apply closed‑claim‑supported documentation practices by creating timely, accurate, and clinically meaningful medical records that clearly reflect assessment, clinical reasoning, and decision‑making.
- Enhance communication with patients and clinical colleagues through clear, consistent, and well‑documented exchanges that reduce ambiguity, clarify responsibility, and address common communication failures identified in malpractice claims since 2018.
- Recognize and mitigate liability risks related to care transitions, including referrals, cross‑coverage, and emergency department interactions, by accurately documenting coordination of care and distinguishing EMTALA obligations from primary care responsibilities.