In today’s litigious society, risk management is essential to the practice of quality medicine. MEDICAL MUTUAL offers the resources you need to minimize your risks as a health care provider.
Whether you are a Physician or staff, we offer resources and education programs to help reduce your litigation risk:
- In-person, online and home study education programs presented by knowledgeable medical, legal and claims management experts. Participants can receive premium discounts and CME Credits.
- Our Doctors RX risk management publication addresses timely concerns in health care and offers practical advice on lowering your risk of a lawsuit.
- A library of online risk management resources for a wide variety of topics, including patient care, communications, record keeping and much more
Need to talk to a person? Risk management experts are available via phone (410-785-0050, or toll free at 800-492-0193) 8 a.m.-4:30 p.m. Monday-Friday to answer your individual questions. No matter your specialty, if you have a practice-related question or concern, we’re ready to listen and offer guidance to help you identify and reduce your liability risk exposure. Please note, however, that any advice we give should not be construed as legal advice.
Click the link below to launch the Risk Management Program Search. Use the Date, Location, Topic and Code dropdowns and the interactive map to find a program that suits you. Once you have selected your program, click the "Register" button to go to the registration page.
Live Webinars through GoToWebinar
Due to COVID-19 and current social distancing guidelines, MEDICAL MUTUAL and Professionals Advocate (ProAd) will continue to utilize GoToWebinar to facilitate our live online webinar training. Once you have registered for the program, you will receive an email from MEDICAL MUTUAL/ProAd containing a URL to register for the webinar with GoToWebinar – you will only need to enter your name and email address into their system. Subsequently, you will receive a confirmation email from GoToWebinar containing a “Join Now” link to access the webinar and instructions on how to do so the day of the event. You will either use your computer’s audio (VoIP) or your telephone for audio. For the best possible experience, please use a desktop or laptop computer with a headset for audio. We do not recommend logging in through your mobile device. Additionally, if you log in with your phone only (using only the dial in option, no internet connection) we cannot provide CME credit or apply the RM discount, as you will not have the full capabilities required for a live course. We suggest creating a calendar event to remind you of the webinar. You will also receive additional reminder emails to alert you of the upcoming webinar.
Day of the event: You will receive an email alerting you that the event is about to take place. You may log in 30 minutes prior to the event. You will enter the meeting muted. Any course materials (if applicable) will be attached as handouts that you can access on the side task bar at any time. Once the webinar starts, one of our coordinators or speakers will make an announcement. During the program, if you have any questions or comments, please use the chat function and one of our coordinators will alert the presenter and your question will be addressed. Much like our live in-person training, you will need to be present for the entire course. The same “grace period” is applied to webinars (no one admitted to the webinar after 6:30 – see program schedule below for additional details). Once the program is completed, a pop-up window will appear which will ask you to complete a brief evaluation of the course you just attended. We ask that you complete the evaluation to assist us in providing the best possible programs for our Insureds. After you have completed the program a copy of your certificate of completion will be emailed to you at the email address you provided.
Registration Information — Physician Programs
The first program costs $60 per person. Additional programs cost $30 per person.
5:30 p.m. Log into webinar and wait for session to begin
6:00 p.m. Program begins
6:30 p.m. Grace period ends (no one admitted after this time)
8:00 p.m. Program ends
Please note: You MUST participate in the entire program to quality for a 5% discount and CME Credits. Only participants who sign in prior to 6:30 p.m. and who stay until the end of the presentation will be counted as in attendance and receive the discount and CME Credits.
When you sign up for an online Risk Management course, you will receive an email containing log-in instructions from MEDICAL MUTUAL's Risk Management Department (email@example.com). If you do not receive the email soon after registering, please check your spam or junk folder. Please remember your username and password as you will need them to log back into the course. Once the course is complete, you will be able to download your certificate for your files.
Each Physician program is worth a maximum of two CME Credits, commensurate with the extent of your participation in the program.
Important Reminder: The Maryland Board of Physicians require physicians to keep records of CME credit hours for six years. Additionally, they suggest double checking you have met the CME requirement before renewal time.
MEDICAL MUTUAL members who attend any one of the Physician educational programs offered will have a a 5% Risk Management premium discount applied to their next policy renewal!
Registration Information — Office Staff Program
Please Note: Physicians will NOT receive CME Credits or a premium discount for attending the Office Staff program.
The Office Staff program costs $60 per person.
7:30 a.m. Log into webinar and wait for session to begin
8:00 a.m. Program begins
8:30 a.m. Grace period ends (no one admitted after this time)
10:00 a.m. Program ends
Cancellation / Reschedule Policy
If you have already paid for a program and would like to reschedule for a different program or date, please call our Risk Management department at 800-492-0193 or 410-785-0050. We will apply your payment to another program of your choosing. However, due to program commitments for facilities, program fees are non-refundable in the event you are unable to attend. Should we cancel a program due to insufficient registration, your payment may be refunded or applied to a new date.
MEDICAL MUTUAL Liability Insurance Society of Maryland is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
MEDICAL MUTUAL designates this live activity for a maximum of two (2) AMA PRACategory 1 Credits.™ Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of MEDICAL MUTUAL to ensure balance, independence, objectivity and scientific rigor in all its sponsored educational activities. All faculty participating in activities sponsored by MEDICAL MUTUAL are expected to disclose to the program participants any relevant financial relationships related to the content of their presentation(s).
New to Practice Manager Toolbox?REgister Now
Already Registered for Practice Manager Toolbox?Access Your Dashboard
As a Doctor-owned and directed company, MEDICAL MUTUAL understands the many different challenges that Practice Managers routinely face. Whether it’s keeping up with new laws and regulations, changing health care standards, patient-related service issues, or even the challenges of a global pandemic, Practice Managers are expected to be knowledgeable and decisive. That's why our Practice Manager Toolbox is here to support you and your practice with a variety of resources on timely and important topics. Click here to register.
What is the Practice Manager Toolbox and what is included?The Practice Manager Toolbox is a convenient online resource specifically designed to provide relevant and timely guidance to Practice Managers on the wide variety of day-to-day scenarios faced at a busy medical practice. The resources provided through the Practice Manager Toolbox address important topics, such as practice operations, patient engagement, compliance, billing and insurance, cyber security, EHR optimization, and more. Example resources include: sample employee handbook, hiring forms, sample confidentiality agreement, risk management webinar videos, and informative articles. Practice Managers must register to get access to the Practice Manager Toolbox section of our website.
How do I register?Registering is fast, easy and free! Click here to register today to start exploring what's in your Toolbox.
I'm already registered! How do I see new information?If you are already registered, simply log in to your dashboard here to start viewing the tools and resources located in your Toolbox.
What are the perks?Besides having access to an exclusive, members-only area of our website specifically designed for Practice Managers, upon registration, Practice Managers also can choose a free gift!
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Welcome to the Resource Center for all your needs!
The latest risk management news and alerts issued by medical organizations.
Up-to-the-minute medical news from around the web.
How much time does your staff spend searching the 60,000+ diagnosis codes in ICD-10? Let MEDICAL MUTUAL do the work for you.
Submit a question to CodeASSIST
Our ICD-10 CodeASSIST is a FREE online service offered exclusively to our Insureds. Simply submit a coding question through our online form, and the correct diagnosis code will be provided to you within two business days.
Reporting an incorrect code can cause your claims payments to be delayed or denied, and more importantly can confuse patient care. Ensure you use the correct codes with CodeASSIST!
The information provided by CodeASSIST is solely for general guidance on coding. Accordingly, information from CodeASSIST is provided with the understanding that CodeASSIST is not engaged in rendering official coding advice or services; nor is MEDICAL MUTUAL the official source for coding advice. MEDICAL MUTUAL strongly recommends contacting the official sources for coding advice: AHA Coding Clinic® (ICD-9-CM, ICD-10-CM, ICD-10-PCS, and HCPCS) and CPT® Assistant (CPT) for definitive answers to your questions. Reliance on information provided by MEDICAL MUTUAL is solely at your own risk.
Evaluate the strength of your practice’s cyber security with this 40-question survey, designed by our security and risk management experts.
This 40-question online survey is designed to help you assess the status of your electronic security and PII protection planning. After each question, you will receive a response indicating whether your answer was correct or incorrect and additional information on the topic.
- Physician security and access controls
- Network security
- Employee access
- Storage and backup security
- Policies and procedures
Is your practice protocol leaving you open to lawsuits? This short self-survey can help you identify risk.
The Office Practice Self-Assessment Survey is a short self-survey designed to help you determine which areas within the non-clinical aspect of your practice may be leaving you open to a lawsuit. Medical record documentation, patient scheduling, prescriptions and patient communications are all non-clinical aspects of your practice that can affect the likelihood of a claim.
- Patient privacy
- Follow-up appointment protocol
- Missed or cancelled appointment protocol
- Lab result notifications
- Patient chart maintenance
It’s time to have your office looked at by a specialist. With our Med-Rite program, a MEDICAL MUTUAL risk management expert can come to your office to identify opportunities for reducing risk.
What is Med-Rite?
At MEDICAL MUTUAL, we strive to make managing your risk as simple as possible. That’s why we offer Med-Rite, a complete office assessment program designed to identify areas of risk in your office. One of our experienced risk management specialists will visit your practice for a comprehensive review and evaluation of your procedures, facilities and staff in order to identify potential areas of risk and opportunities for an improved patient care experience.
Our goal is to design an action plan that integrates the needs of the patient and Physician. After you assessment, we will work with you to formulate a comprehensive risk improvement program that identifies your areas of risk and provides specialty-specific recommendations for the best course of action for your unique practice.
Areas assessed include:
- Office guidelines and protocols
- Non-clinical record keeping
- Patient records
- Communication practices
- Follow-up practices
- Scheduling processes
- Staff development and supervision
- Facility appearance
- Safety procedures
- and much more
Med-Rite is customized to meet the unique needs of each practice, Physician and facility that wishes to participate. It is suitable for everyone, from large, multi-specialty practices to solo practitioners.
To request a Med-Rite visit or learn more, call us today at 1-800-492-1093.