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Resources

Welcome to Practice Management Resources!

In most office settings, the medical office staff is often the starting point for patients accessing care. As such, the office staff plays an important role in patients' perception of the practice. More than ever, it's important for staff members to be aware of proper practice management approaches to potential liability issues.

MEDICAL MUTUAL offers a collection of resources for office staff members, designed to keep the practice running smoothly while reducing the chances of the Physician and his or her staff from being involved in a malpractice claim or lawsuit.

Health Information Privacy
Links
Information from the HHS on HIPAA rules and regulations.
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RECOMMENDED
Notice of Privacy Practices Acknowledgment Sample   
PDF
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RECOMMENDED
Notice of Privacy Practices Sample   
PDF
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RECOMMENDED
Sample Business Associate Agreement   
PDF
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RECOMMENDED
Sample Confidentiality Agreement   
PDF
This sample version of a Confidentiality Agreement can be implemented into the practice.
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RECOMMENDED
Sample Letter Discharging Patient From Practice   
PDF
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RECOMMENDED
Sample Social Media Policy   
PDF
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RECOMMENDED
Sample Social Media Policy   
PDF
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RECOMMENDED
Managing Sample Medications   
Text
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RECOMMENDED
Recovering Patient Records After Water Damage to Your Office   
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Water intrusion can quickly damage electronic devices and paper records, so it is important to take ...
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RECOMMENDED
OSHA Personal Protective Equipment
PDF
This informational booklet provides a general overview of personal protective equipment and OSHA ...
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OSHA Medical Dental Office Guide To Compliance
PDF
This brochure provides insight on the most frequently found hazards in medical and dental offices
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HIPAA Audits: Are You Prepared?
PDF
This article discusses the elements of the audit program by the Office for Civil Rights for covered ...
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HIPAA Entities at a Glance
PDF
A brief list of entities associated with HIPAA.
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Harm Assessment
PDF
This article provides an overview of three areas to cover during a risk-of-harm assessment
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A Practical e-Guide to Managing Psychosocial Risks   
Links
This resource provides information on managing stress and psychosocial risks to foster awareness, ...
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ADA Effective Communications   
PDF
This document from the U.S. Department of Justice, Civil Rights Division, Disability Rights ...
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ADA Explained   
PDF
This document discusses what Physicians and their office managers need to know about patients with ...
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ADA Service Animals   
PDF
This publication provides guidance on the term "service animal" and the service animal provisions ...
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ADA Small Business Primer   
PDF
This document provides guidance to assist small business owners in understanding how the new ADA ...
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Breach Notification Rule   
PDF
Information on notification requirements following a breach of unsecured protected health ...
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Acronyms Associated with HIPAA   
PDF
Some of the most commonly encountered acronyms associated with HIPAA.
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Blood Borne Illness   
Links
Information from the CDC on preventing the transmission of blood borne illness.
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Making The List Checking It Twice   
Podcast
This podcast discusses the importance of ensuring that medical records are released to someone who ...
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The Fax Faux Pas   
Podcast
This podcast discusses the risks of sending faxes, best practices for communicating via fax, and ...
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To Encrypt or Not to Encrypt - There is No Question   
Podcast
This podcast discusses the value of encrypting data to help with HIPAA compliance (Runtime: 3:03)
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Compliance Checklist   
PDF
A checklist for practices related to the key elements of HITECH and the Omnibus Rule.
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Case Study: Trust, but Verify   
PDF
This is an example of how a mistake in charting lab results can lead to further communication ...
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Do You Know Your Practice's Data Security Risks?   
PDF
This issue of Doctors RX provides information about the HIPAA Security Rule and conducting a risk ...
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Guidance on Risk Analysis Requirements under the HIPAA Security Rule   
PDF
A series of guidances to assist organizations in identifying and implementing the most effective ...
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Entities Covered by the HIPAA Privacy Rule (HHS)   
PDF
Presentation created by the U.S. Department of Health and Human Services about covered entities ...
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Glossary of Terms Associated with HIPAA   
PDF
Acronyms and definitions of terms commonly used regarding HIPAA.
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Hand Hygiene   
PDF
The second part of this issue of Doctors RX addresses new guidelines from the Centers for Disease ...
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Handling Patient Complaints   
PDF
Do you know what to do when a patient has a complaint? This guide will give some of the most common ...
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Handwashing: Clean Hands Save Lives   
PDF
This document from the CDC discusses when to use hand sanitizer
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High Time for HITECH? What every physician needs to know.   
PDF
This issue of Doctors RX provides an overview of the HITECH Act and its impact on individual ...
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HIPAA Training is Essential   
PDF
This article discusses the necessity of HIPAA training for employees
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Human Resources Principles to Protect Your Practice   
PDF
This document provides an overview of ways to protect your practice regarding human resources issues
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Email and HIPAA Compliance   
Podcast
This podcast discusses how the HIPAA Privacy Rule applies to using email, and addresses how ...
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EMR Glossary   
PDF
Glossary of key terms related to electronic medical record systems.
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ICD-10 Small and Medium Practice Handbook   
PDF
This CMS document provides a guide for small and medium practices preparing to implement ICD-10
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Influenza   
Links
Information from the CDC on reducing the spread of influenza in the health care setting.
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Information Security Policy Template   
PDF
This document, developed by the National Learning Consortium, is an example of a tool used in the ...
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Joint Guidance on HIPAA and FERPA to Student Health Records   
PDF
This document from the U.S. Department of Health and Human Services and the U.S. Department of ...
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Limited English Proficiency and Medicare Providers   
PDF
This document from HHS addresses who must provide interpreters for Limited English Proficiency ...
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Model HIPAA Notice of Privacy Practices   
PDF
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New HIPAA/HITECH Translated   
PDF
This article discusses the new HIPAA/HITECH Final Rule and how it impacts a Physician practice.
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Notice of Privacy Practices Layer Sample   
PDF
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OSHA 300 Form   
PDF
This booklet includes forms and information needed for maintaining occupational injury and illness ...
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Privacy Breach Safety Guidelines   
PDF
This brief article discusses causes of privacy breaches and prevention methods
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Risk Management Guide for Information Technology Systems NIST 800-30   
PDF
Recommendations of the National Institute of Standards and Technology on risk management for ...
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Sample Employee Handbook   
PDF
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Sample Employee Handbook   
PDF
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Sample Letter Denial of Fee Reduction or Waiver   
PDF
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Sample Letter Discharging Noncompliant Patient   
PDF
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Sample Letter Retirement and Sale of Practice   
PDF
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Sample Social Media Guidelines   
PDF
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Sample Social Media Guidelines   
PDF
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Security Risk Analysis Tipsheet   
PDF
Provides an overview of the security risk analysis requirement of the HIPAA Security Rule
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Staff Turnover   
PDF
This document discusses dealing with staff turnover and ways to address challenges with high ...
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Take Steps to Protect and Secure Information When Using a Mobile Device   
PDF
HHS tips to secure the health information your patients entrust to you
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Ten Principles of Documentation for Medical Records   
PDF
Ten simple concepts that office staff members can follow for more effective documentation in ...
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The Americans with Disabilities Act   
PDF
This document provides an overview of the Americans with Disabilities Act, which prohibits ...
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The Art of Successful Staffing   
PDF
This presentation discusses strategies for successful interviewing, hiring, and retention of ...
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The Family and Medical Leave Act   
PDF
This document provides an overview of the Family and Medical Leave Act, enacted to provide covered ...
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The HIPAA Omnibus Final Rule: What You Don't Know Can Hurt You   
PDF
This issue of Doctors RX discusses important changes to HIPAA as a result of the Omnibus Final Rule.
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The HIPAA Security Standards   
PDF
This chapter, from HIPAA for Allied Health Centers, provides an overview of the HIPAA and describes ...
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The Importance of Staff Meetings   
PDF
This document discusses the value of staff meetings and key suggestions for making them worthwhile
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The Practice Huddle   
PDF
This document provides suggestions for creating better and more productive morning meetings
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The Rap on RAC   
PDF
This issue of Doctors RX discusses what to expect if an auditor comes as part of the Recovery Audit ...
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Why Can't We Be "Friends"?   
PDF
This previous issue of Doctors RX newsletter will take a look at the ramifications of social ...
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CDC Summary of Notifiable Diseases   
Links
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Covered Entities and Business Associates   
Links
Information from HHS on the definition of covered entities and business associates under HIPAA
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Difference between EMR and EHR   
Links
The difference between the two terms is actually quite significant.
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Four Common HIPAA Misconceptions   
Links
This article from Physicians Practice outlines four common misconceptions about HIPAA that may be ...
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Limited English Proficiency (LEP)   
Links
This HHS website provides information and resources pertaining to persons with Limited English ...
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Limited English Proficiency Patients: What's a Doctor To Do?   
Links
This article discusses common questions and answers related to the requirements of treating ...
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OSHA for Clinicians   
Links
This site provides helpful information and resources for clinicians related to OSHA regulations
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Privacy Rule General Topics   
Links
HHS website that contains information on general topics related to the HIPAA Privacy Rule
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Revised OSHA Hazard Communication Standards   
Links
This document provides information on revised safety data sheets and communication standards
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Understanding the Affordable Care Act   
Links
This AMA website provides resources on changes to health coverage under the ACA, including sample ...
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A Guide to Compliance with OSHA Standards   
Links
This document provides information on compliance with OSHA standards for Medical and Dental Offices.
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Infection Control for Health Care Providers   
PDF
Guidelines for office staff on controlling the spread of infection in the office setting.
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Enhancing Employee Satisfaction to Improve Patient Care
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Here are some simple steps you can take to make your office a positive place to work and increase ...
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Office Procedures Can Enhance Patient Satisfaction, Reduce Risk
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Here are ways you can enhance your patients’ experience with your office.
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