Resources
Welcome to Practice Management Resources!
In most office settings, the medical office staff is often the starting point for patients accessing care. As such, the office staff plays an important role in patients' perception of the practice. More than ever, it's important for staff members to be aware of proper practice management approaches to potential liability issues.
MEDICAL MUTUAL offers a collection of resources for office staff members, designed to keep the practice running smoothly while reducing the chances of the Physician and his or her staff from being involved in a malpractice claim or lawsuit.
Health Information Privacy
Links
Information from the HHS on HIPAA rules and regulations.
RECOMMENDED
Sample Confidentiality Agreement
PDF
This sample version of a Confidentiality Agreement can be implemented into the practice.
RECOMMENDED
Recovering Patient Records After Water Damage to Your Office
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Water intrusion can quickly damage electronic devices and paper records, so it is important to take ...
RECOMMENDED
OSHA Personal Protective Equipment
PDF
This informational booklet provides a general overview of personal protective equipment and OSHA ...
OSHA Medical Dental Office Guide To Compliance
PDF
This brochure provides insight on the most frequently found hazards in medical and dental offices
HIPAA Audits: Are You Prepared?
PDF
This article discusses the elements of the audit program by the Office for Civil Rights for covered ...
Harm Assessment
PDF
This article provides an overview of three areas to cover during a risk-of-harm assessment
A Practical e-Guide to Managing Psychosocial Risks
Links
This resource provides information on managing stress and psychosocial risks to foster awareness, ...
ADA Effective Communications
PDF
This document from the U.S. Department of Justice, Civil Rights Division, Disability Rights ...
ADA Explained
PDF
This document discusses what Physicians and their office managers need to know about patients with ...
ADA Service Animals
PDF
This publication provides guidance on the term "service animal" and the service animal provisions ...
ADA Small Business Primer
PDF
This document provides guidance to assist small business owners in understanding how the new ADA ...
Breach Notification Rule
PDF
Information on notification requirements following a breach of unsecured protected health ...
Acronyms Associated with HIPAA
PDF
Some of the most commonly encountered acronyms associated with HIPAA.
Blood Borne Illness
Links
Information from the CDC on preventing the transmission of blood borne illness.
Making The List Checking It Twice
Podcast
This podcast discusses the importance of ensuring that medical records are released to someone who ...
The Fax Faux Pas
Podcast
This podcast discusses the risks of sending faxes, best practices for communicating via fax, and ...
To Encrypt or Not to Encrypt - There is No Question
Podcast
This podcast discusses the value of encrypting data to help with HIPAA compliance (Runtime: 3:03)
Compliance Checklist
PDF
A checklist for practices related to the key elements of HITECH and the Omnibus Rule.
Case Study: Trust, but Verify
PDF
This is an example of how a mistake in charting lab results can lead to further communication ...
Do You Know Your Practice's Data Security Risks?
PDF
This issue of Doctors RX provides information about the HIPAA Security Rule and conducting a risk ...
Guidance on Risk Analysis Requirements under the HIPAA Security Rule
PDF
A series of guidances to assist organizations in identifying and implementing the most effective ...
Entities Covered by the HIPAA Privacy Rule (HHS)
PDF
Presentation created by the U.S. Department of Health and Human Services about covered entities ...
Glossary of Terms Associated with HIPAA
PDF
Acronyms and definitions of terms commonly used regarding HIPAA.
Hand Hygiene
PDF
The second part of this issue of Doctors RX addresses new guidelines from the Centers for Disease ...
Handling Patient Complaints
PDF
Do you know what to do when a patient has a complaint? This guide will give some of the most common ...
Handwashing: Clean Hands Save Lives
PDF
This document from the CDC discusses when to use hand sanitizer
High Time for HITECH? What every physician needs to know.
PDF
This issue of Doctors RX provides an overview of the HITECH Act and its impact on individual ...
HIPAA Training is Essential
PDF
This article discusses the necessity of HIPAA training for employees
Human Resources Principles to Protect Your Practice
PDF
This document provides an overview of ways to protect your practice regarding human resources issues
Email and HIPAA Compliance
Podcast
This podcast discusses how the HIPAA Privacy Rule applies to using email, and addresses how ...
ICD-10 Small and Medium Practice Handbook
PDF
This CMS document provides a guide for small and medium practices preparing to implement ICD-10
Influenza
Links
Information from the CDC on reducing the spread of influenza in the health care setting.
Information Security Policy Template
PDF
This document, developed by the National Learning Consortium, is an example of a tool used in the ...
Joint Guidance on HIPAA and FERPA to Student Health Records
PDF
This document from the U.S. Department of Health and Human Services and the U.S. Department of ...
Limited English Proficiency and Medicare Providers
PDF
This document from HHS addresses who must provide interpreters for Limited English Proficiency ...
New HIPAA/HITECH Translated
PDF
This article discusses the new HIPAA/HITECH Final Rule and how it impacts a Physician practice.
OSHA 300 Form
PDF
This booklet includes forms and information needed for maintaining occupational injury and illness ...
Privacy Breach Safety Guidelines
PDF
This brief article discusses causes of privacy breaches and prevention methods
Risk Management Guide for Information Technology Systems NIST 800-30
PDF
Recommendations of the National Institute of Standards and Technology on risk management for ...
Security Risk Analysis Tipsheet
PDF
Provides an overview of the security risk analysis requirement of the HIPAA Security Rule
Staff Turnover
PDF
This document discusses dealing with staff turnover and ways to address challenges with high ...
Take Steps to Protect and Secure Information When Using a Mobile Device
PDF
HHS tips to secure the health information your patients entrust to you
Ten Principles of Documentation for Medical Records
PDF
Ten simple concepts that office staff members can follow for more effective documentation in ...
The Americans with Disabilities Act
PDF
This document provides an overview of the Americans with Disabilities Act, which prohibits ...
The Art of Successful Staffing
PDF
This presentation discusses strategies for successful interviewing, hiring, and retention of ...
The Family and Medical Leave Act
PDF
This document provides an overview of the Family and Medical Leave Act, enacted to provide covered ...
The HIPAA Omnibus Final Rule: What You Don't Know Can Hurt You
PDF
This issue of Doctors RX discusses important changes to HIPAA as a result of the Omnibus Final Rule.
The HIPAA Security Standards
PDF
This chapter, from HIPAA for Allied Health Centers, provides an overview of the HIPAA and describes ...
The Importance of Staff Meetings
PDF
This document discusses the value of staff meetings and key suggestions for making them worthwhile
The Practice Huddle
PDF
This document provides suggestions for creating better and more productive morning meetings
The Rap on RAC
PDF
This issue of Doctors RX discusses what to expect if an auditor comes as part of the Recovery Audit ...
Why Can't We Be "Friends"?
PDF
This previous issue of Doctors RX newsletter will take a look at the ramifications of social ...
Covered Entities and Business Associates
Links
Information from HHS on the definition of covered entities and business associates under HIPAA
Difference between EMR and EHR
Links
The difference between the two terms is actually quite significant.
Four Common HIPAA Misconceptions
Links
This article from Physicians Practice outlines four common misconceptions about HIPAA that may be ...
Limited English Proficiency (LEP)
Links
This HHS website provides information and resources pertaining to persons with Limited English ...
Limited English Proficiency Patients: What's a Doctor To Do?
Links
This article discusses common questions and answers related to the requirements of treating ...
OSHA for Clinicians
Links
This site provides helpful information and resources for clinicians related to OSHA regulations
Privacy Rule General Topics
Links
HHS website that contains information on general topics related to the HIPAA Privacy Rule
Revised OSHA Hazard Communication Standards
Links
This document provides information on revised safety data sheets and communication standards
Understanding the Affordable Care Act
Links
This AMA website provides resources on changes to health coverage under the ACA, including sample ...
A Guide to Compliance with OSHA Standards
Links
This document provides information on compliance with OSHA standards for Medical and Dental Offices.
Infection Control for Health Care Providers
PDF
Guidelines for office staff on controlling the spread of infection in the office setting.
Enhancing Employee Satisfaction to Improve Patient Care
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Here are some simple steps you can take to make your office a positive place to work and increase ...
Office Procedures Can Enhance Patient Satisfaction, Reduce Risk
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Here are ways you can enhance your patients’ experience with your office.
